FREQUENTLY ASKED QUESTIONS
Phone: (747) 247 – 2203
Fax (747) 267-7738
Email – admin@hopepsychiatry.com
Los Angeles Area – 4515 Sherman Oaks Avenue, Sherman Oaks, CA 91403
Bay Area – 20 Sunnyside Ave Suite C, Mill Valley CA 94941
Monday through Friday 9:00 AM-5:00 PM PST
Doctors Clinical hours vary by day and time so please enquire about your doctor’s availability and schedule.
For the Sherman Oaks office, parking is available on Sherman Oaks Ave. in front of the office. Please be mindful that street parking on Sherman Oaks Ave is 2 hour parking. This should suffice for most appointments.
There is also unlimited hours parking available 3 block south past the roundabout on Sutton for longer appointments.
For the Mill Valley office, there is a parking lot attached to the building. The office is located at the end of the building behind the Veterinary Clinic. Go all the way to the back of the building through the blue gate with the tree of life on the gate.
We do not accept insurance or Medicare. Some insurance carriers may cover medical services performed by our clinicians. We will provide you with a detailed receipt for services performed for you to submit to your insurance carrier directly.
NO SUPRISES ACT: GOOD FAITH ESTIMATE
Under Section 2799B-6 of the Public Health Service Act, out-of-network healthcare providers and healthcare facilities are required to inform individuals upon request or at the time of scheduling healthcare items and services for out-of-network services, a “Good Faith Estimate” of expected charges for the year.
You have the right to receive a “Good Faith Estimate” explaining how much your care could cost over the year.
We also provide a service which you can verify your out of network benefits called Reimbursify. You can access this service through the link here. https://practitioner.reimbursify.com/verifast?ec=1C0F2I1F5H
Under the law, healthcare providers need to give patients who don’t have insurance or who are using out-of-network benefits an estimate of the bill for services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests or office visits.
You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Why we require payment up-front, and why we charge for missed appointments:
Hope Integrative Psychiatry is a low volume office where your booked appointment is reserved in advance for you. Since we do not overbook, a missed appointment represents a loss for our staff and to the center, therefore we require a 48 hour notice of cancellation for all appointments.
Why do we not take Insurance:
Most insurance companies contractual requirements are too limiting for Integrative Medicine to provide the quality of care we believe is needed for your optimal recovery and health. It is our belief that by working through our difficulties fully, complete recovery is possible and mental health care costs should be a time limited investment.
How you can bill your own insurance
After payment is made to our office, the super bills can be submitted to PPO insurance plans as “out of network” directly by you. You will be reimbursed dependent upon your individual insurance plan. Please contact your insurance company for information on your coverage for “out of network” providers.
Respectfully, we are not providers for any HMO insurance or Medicare. Medicare patients are also required to pay upfront and per medical regulations may NOT be eligible for reimbursements.
At Hope Integrative Health, we are dedicated to providing the highest quality care with compassion and professionalism. We understand that convenience and accessibility are crucial, which is why we offer virtual appointment follow-ups for our patients. This allows you to receive continued care from the comfort of your own home.
However, we believe that the initial evaluation is best conducted in person. This allows us to establish a strong therapeutic relationship, perform a comprehensive assessment, and tailor our approach to your specific needs. In-person evaluations help ensure that we fully understand your unique story and can provide the most effective care plan.
We are committed to supporting your mental health journey and are here to accommodate your needs while maintaining the highest standards of care. If you have any questions or need assistance, please do not hesitate to contact us. Your well-being is our top priority.